Shape the future of IBM watsonx Orchestrate


This is the IBM Automation portal for IBM watsonx Orchestrate. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Learn more about IBM watsonx Orchestrate - Use this site to find out additional information and details about the product.

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add idea Subscribe
Status Future consideration
Created by Guest
Created on Jan 11, 2022

RELATED IDEAS

Extend the session timeout so Assistant can usefully support FB Messenger and other asynch channels experience.

When Watson Assistant works with Facebook Messenger the session times out after 60 minutes.

60 mins may be acceptable for a web session which is a synchronous experience . It is far too little time for an asynch messaging channel like FB Messenger, Wechat, Whatsapp where the normal user expectation and experience is “I can look at this later and respond then”.


Because this session timeout is so limited we will otherwise have to custom build a mechanism to save and restore conversations outside of Watson, which seems silly.

24 hours should be the minimum available. 7 days would be better.

Idea priority Urgent
  • Post comment
  • Guest
    Reply
    |     Sep 28, 2022

    Are you saying that Assistant will keep the session going for 24 hours, but on the FB side it'll close in 1 hour?

    When the user responds after an hour, and FB sets up a new session, would Assistant recognise this as same user & session?

  • Guest
    Reply
    |     Sep 28, 2022

    Sorry, I just re-read - it's on the FB Messenger side? Bother.

  • Guest
    Reply
    |     Sep 28, 2022

    Hi Rachel - I've also mentioned last week to Arnesh Batlaw when we were discussing other features. This timeout could stop us launching the FB Messenger & Instagram assistant channels. 1 hour seems - well, silly.

  • Guest
    Reply
    |     Sep 27, 2022

    Hi there -- the 60 minute session length is a limit from Facebook Messenger. Watson Assistant's session length can extend up to one week, depending on your plan. See documentation here. However, we are also considering pursuing asynchronous messaging. I will reach out separately to learn more about your use case.

  • Guest
    Reply
    |     Jan 13, 2022

    The doumentation that states that it is 24 hours is https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-facebook#deploy-facebook-try

    Perhaps this is wrong and the setting in "inactivity timeout" for the Assistant is what determines this, in which case default is 60 mins, but this can be increased to 24 hours.

    Can you clarify please IBM? Do FB integrations only last 1 hour before timeout or can we increasqe this to 24 hours via inactivity?

    1 hour or 1 day - either way it's still too short.




By clicking the "Post Comment" or "Add Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not include IBM confidential, company confidential, or personal information in any field.
Having problems accessing this portal? Describe the problems in an email to ideasibm@us.ibm.com.