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Status Delivered
Created by Guest
Created on Jul 1, 2024

RELATED IDEAS

Jump to Sub-Action and close current Action / Follow on Actions for End of Conversation

The current End of a Conversation flow is robotic and does not give the end user a satisfactory experience at the end of their journey.

The flow needs to be customizable so that it is consistent, and can gather feedback, start another journey, or end the experience confidently depending on the journey.

Current solution: Create a sub-action that can either end the conversation or gather feedback is not satisfactory as this other action must run through before the main Action is closed.

Having 3 option for the Sub Action handover would be a universal feature that would also work for End of Conversation

Continue with this Action after the other Action is completed (default)

End this Action after the other Action is completed.

End this Action once the after the other Action is started

Idea priority High
  • Post comment
  • Admin
    SABTAIN KHAN
    Aug 13, 2024

    Attaching this to the thumbs up/down work for now

    Reply
  • Admin
    SABTAIN KHAN
    Aug 13, 2024

    Our priority has shifted to the Agentic Assistant type of deployment, in these 'End Conversation' is not as relevant of a priority. We are investing in feedback loops though, so at least that piece of this we are working on.


    The work on 'End Action' though is not in consideration

    Reply

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