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Status Under review
Created by Guest
Created on Nov 10, 2025

Enable Agent-Level Security Configuration for Embedded Chat in Watson Orchestrate

Tenant-Level Security Scope in Watson Orchestrate Embedded Chat

Idea priority Medium
  • Guest
    Nov 13, 2025

    One of my partners is also asking for the same solution.

    In the same tenant, they want some embedded agents to be secured while others can have embedded security disabled.

  • Guest
    Nov 13, 2025

    In the current Watson Orchestrate architecture, enabling security for the embedded chat applies at the tenant level, not at the individual agent level. This creates challenges because all users with embedded chat must use the same JWT token associated with the initial user who enabled security.

    By shifting security enforcement to the agent level, only the specific agent would be affected, ensuring that other users within the tenant remain unaffected. This approach provides better isolation, flexibility, and reduces dependency issues across multiple users.

  • Admin
    Laurent Tillette de Clermont-Tonnerre
    Nov 13, 2025

    Thank you for your insight, are you referring to limiting access to agent based on user identify or else?