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Status Needs more information
Created by Guest
Created on Mar 16, 2026

RELATED IDEAS

Add functional items to logs and analytics

Our client can use logs and analytics to evaluate the performance of the agents and how they match with user needs. Unfortunately, the dashboards mostly provide technical elements. The idea consists in enabling the addition of functional elements defined in flows to track functional steps, tags, and elements that could be used to analyse and improve the capabilities of agents, close to the customer's needs.

Idea priority High
  • Post comment
  • Admin
    Kelly To
    Apr 23, 2026

    I don't understand the idea. Can you provide examples of functional elements you would want to track in these logs? Multiple examples will be valuable here.

    Reply

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