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Status Future consideration
Created by Guest
Created on Apr 14, 2026

RELATED IDEAS

Toggle to continue showing feedback in chat after user submits it

There is no toggle to allow additional feedback that a user has provided to continue showing in chat after the user submits it. Therefore, there's no way for a user to scroll back up in the chat to see the feedback that they had provided. This would be a nice feature to toggle on/off for users. See the attached video showcasing the feedback immediately disappearing as soon as a user submits it.

feedback_idea_2...
feedback_idea_20260413.mp4
 feedback_idea_20260413.mp4
Open full size
feedback_idea_20260413.mp4
Idea priority Low
  • Post comment
  • Admin
    Kiran B K
    Apr 15, 2026

    We discussed over call, the decision to not display the feedback once it is submitted was actually deliberated quite a bit with design weighing in to say showing feedback after its submitted is not really that valuable to the end-user. That said, we will revisit the decision with Design to see if we can update it.


    Meanwhile, we can leverage silent messages to display the feedback submitted as an agent response. This way, it will be captured on the chat history too

    Reply

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