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Status Under review
Created by Guest
Created on Apr 16, 2026

RELATED IDEAS

Enable user to switch between secure/unsecure experience of the same embedded web chat

This request is to enable a user to switch back and forth between the secured and unsecured embedded web chat experience.

Essentially, this would enable the user to utilize the web chat in an anonymous manner at first, and then they could have the ability to sign in, which would enable the secured version of the web chat.

Then, they could sign out and return to the anonymous version. This would occur all within the same embedded web chat.

They would not be redirected to a different URL containing a separate embedding—this experience all could be achieved OOTB via one embedded web chat instance.

Idea priority Low
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