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Status Not under consideration
Created by Guest
Created on Oct 9, 2026

RELATED IDEAS

CLOCK-BREAKER: SLA Escalation Engine for Stalled Idea Reviews

IBM's own process promises an initial response within 30 days and a disposition within 90 — but nothing enforces it, and ideas routinely sit in "Submitted" far past those windows.

CLOCK-BREAKER is a watsonx Orchestrate agent that watches every idea's clock: at day 25 it nudges the assigned reviewer, at day 80 it escalates to the product manager, and past day 90 it re-routes the idea to an alternate review queue with the delay logged publicly on the idea's timeline.

The breakthrough is structural, not motivational — delays become visible exceptions instead of the quiet default. Faster dispositions mean faster "Planned" commitments and faster delivery.

Idea priority Low
  • Post comment
  • Admin
    Laurent Tillette de Clermont-Tonnerre
    Oct 9, 2026

    Thank you for your input, it is more a feedback on our process & use-case for the platform rather than a feature requirement.

    We are shifting system in the backend so will consider adding more automation then, thank you.

    Reply

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