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It is very common scenario where if I am having a skill which calls an API, I would expect to be able to pass the values stored in assistant chat variable to the API skill and also able to store the values returned by the API skill back to some variables in assistant for further use.
For me this capability is absolutely essential. There are skills that connect to external applications and make API calls. For integration, it is necessary to gather information in session variables through an AI Assistant chat session and pass the session variables to the skill for subsequent processing and API calls.
I think this capability is crucial. My understanding is that there is a goal for Orchestrate to be used by non-technical people (like myself as a Manager). Learning to build custom actions is there today. However to be an effective Assistant (built by non-technical people), you need to be able to access the pre-built skills which access backend services that Orchestrate provides. Almost all these prebuilt skills have inputs and outputs. This would enable us to use session variables to pass inputs and outputs back and forth between the pre-built skills.
I've attempted an alternative approach of using a skill flow with a custom input form and a custom output form which puts all the smarts and variables within the skill flow but then you can't use any of the capabilities that the AI Assistant Builder for Custom-Built actions provides.
I have an example in my current challenge. I want to "Create a folder" using pre-made skill from Box. I need to limit the folder name to specific option to make the workflow automatized and prevent the Customer from creating a wrong folder.
This would be one of the most helpful things in integrating WXO with WXA. If we're not able to use variables from wxa with skill based actions or retrieve them then the work around is having to use extensions, but then you lose the capability of using skill flows.
Thank you for the feedback, do you have a use-case example to illustrate the need?