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Status Delivered
Created by Guest
Created on Mar 24, 2025

RELATED IDEAS

Analytics: Metrics for Chatbot Success

Request: know the percentage of requests that the chatbot successfully resolves.

Details: This involves measuring the chatbot's ability to provide a complete and satisfactory answer or solution to a user's query. It goes beyond simply providing a response; it's about resolving the user's issue. Bhaskar wants to see a clear percentage that indicates how often the chatbot achieves this.

Example: "They're looking to know number one response is good. If they have N number of requests coming to the chatbot. How much percentage of it is successfully resolved?"

Business Justification: This helps stakeholders (like ERC leadership) understand the chatbot's effectiveness, justify the investment in the technology, and demonstrate ROI. It provides a clear measure of how well the chatbot is meeting its objectives.

Idea priority Low
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