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Status Planned for future release
Created by Guest
Created on Mar 26, 2025

RELATED IDEAS

Analytics: Guidance for Improvement

○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories).

○ Details: This is about diagnostic information. The system to pinpoint the reasons behind a chatbot's failure to resolve an issue.

○ Example: "When you say 60% resolution, how do I get to 65% by knowing? Which part of 40% did not go well?"

○ Business Justification: This enables data-driven optimization of the chatbot. By understanding the reasons for failure, businesses can target specific areas for improvement, leading to increased resolution rates, reduced escalation costs, and improved user satisfaction.

Idea priority Low
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