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Status Not under consideration
Created by Guest
Created on Mar 26, 2025

RELATED IDEAS

Analytics: Knowledge Base Utilization Metrics

○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries.

○ Details: This involves tracking which knowledge base articles the chatbot uses to formulate its responses. It also includes identifying articles that are never used or rarely used by the chatbot. This provides insights into the relevance and completeness of the KB.

○ Example: KB articles being "tagged to a classification" and wanting to know, when questions come in, "where are they classified?" He wants to know which KB articles are "utilized" or "not utilized."

○ Business Justification: This provides insights into the relevance and quality of the knowledge base content. By knowing which articles are most helpful, businesses can prioritize content updates, identify gaps in information, and ensure that the knowledge base is a valuable resource for the chatbot and for users.

Idea priority Urgent
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