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All ideas

The current Audio Settings panel lacks the granularity required for production-grade voice deployments. Four configuration options are missing — covering pre-hold message control, timing, on-hold music, and first-turn suppression — preventing delivery of a polished SIP voice experience during an active client PoC.

The current Audio Settings in WatsonX Orchestrate lack the granularity required for production-grade voice channel deployments. During our ongoing PoC with a banking client (SIP channel), we identified four missing configuration options that are n...
about 5 hours ago in  Submitted

Add STT/TTS trace and log visibility in WatsonX Orchestrate voice channel

When using the voice (SIP) channel in WatsonX Orchestrate, there is currently no way to inspect what the STT engine transcribed from the user's audio input, nor what text was passed to the TTS engine for synthesis. This creates a significant obser...
about 5 hours ago in  Submitted

Enable additional user data points to be captured via the Agent Builder web chat

Within watsonx Assistant and Orchestrate's Assistant Builder web chat, the ability to capture the following 6 data points are available to capture about the end user: Timezone Language User ID Browser Info IP Address OS I see tha...
1 day ago in  Under review

Enable user to switch between secure/unsecure experience of the same embedded web chat

This request is to enable a user to switch back and forth between the secured and unsecured embedded web chat experience. Essentially, this would enable the user to utilize the web chat in an anonymous manner at first, and then they could have the...
1 day ago in  Under review

Add parameter to chat that keeps track of how many seconds the conversation has lasted

This exists in the Assistant Builder embedded web chat where an event with the type of SessionExpired is triggered and we can listen for this as part of our session timeout flow. In the documentation (URL #1 & URL #2 & URL #3), I was unabl...
1 day ago in  Under review

Toggle to continue showing feedback in chat after user submits it

There is no toggle to allow additional feedback that a user has provided to continue showing in chat after the user submits it. Therefore, there's no way for a user to scroll back up in the chat to see the feedback that they had provided. This wou...
4 days ago in  Future consideration

NVIDIA B300 GPU support on-premises

We are preparing an on-prem deployment proposal including watsonx.ai, watsonx.orchestrate (WXO), and watsonx.data for a major financial-sector customer. The customer plans to deploy their AI infrastructure on NVIDIA B300 (Blackwell Ultra) GPUs. Ho...
about 1 month ago in  Under review

Add option to disable copy button in chat

Some clients don't want the copy functionality for the embedded chat. Currently, a copy icon appears below each user message, as well as the last agent response. Some clients don't like what text is copied when clicking on copy button under agent ...
3 days ago in  Future consideration

How to deploy WXO on edge device or an SNO with minimal hardware footprint?

We are using IBM Watsonx Orchestrate (wxo) for many defense and aerospace and industrial clients. For most of them edge solution is super important. However with current design wxo needs openshift and especially an ODF with an enormous hardware fo...
2 months ago in  Under review

Proactively post messages to a channel via WXO (API)

There are tons of usecases where it is helpful to be able to proactively send messages to a channel which is connected to wxo already. Assume the following usecase:A user is creating a ticket for something not working in their flat with their prop...
about 2 months ago in  Under review

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