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All ideas

    Be omnipresent alongside external tools: UI automation / contextual awareness

    UI automation and contextual awareness - to navigate and collaborate with third party applications [continuation of https://watson-orchestrate.ideas.ibm.com/ideas/LSABER-I-985 which provides the possibility to embed wxO as a plug-in into a browner...
    about 1 year ago in  1 Under review

    Enable copy icon on agent responses via webchat configuration

    The embedded webchat sinppet on Watsonx Orchestrate does not provide a configuration option to enable the copy-to-clipboard icon on agent responses. To make this visible, we have to use CSS overrides to unhide it, which is fragile and not official...
    7 months ago in  4 Functionality already exists

    "Analytics Role" for wxA to Provide View Only Access to the "Analyze tab"

    Non-technical business and Product team members need to search for and view logs from individual customer interactions. In the case of the Voice Assistant this would be a phone call.
    about 1 year ago in  0 Under review

    Request to improve Italian Speech model to improve recognition, especially for letters.

    This would help customers using the product in Italy to properly input their tracking numbers with less friction and frustration, increasing call rate completion/containment.
    7 months ago in  1 Under review

    OAuth support for all three webhooks (pre, post, logging)

    Release notes for CPD 5.2 say OAuth support is added for pre- and post- message webhooks.
    7 months ago in  0 Under review

    Support for Content-Type: application/json Header in External Agent Configuration

    User is integrating a Chat Completion API with IBM watsonx Orchestrate (wxO) by registering it as an External Agent. This API requires the Content-Type: application/json header to function correctly. However, they have identified that the External...
    about 1 year ago in  0 Under review

    The scale profile needs to be able to match the cluster wide resource management including pods and storage.

    Customer has WxO scaling profile set as Level 3 but it was still not enough for resiliency and redundancy. According to this documentation, https://www.ibm.com/docs/en/software-hub/5.2.x?topic=services-manually-scaling, level 3 scale setting can h...
    7 months ago in  0 Planned for future release

    Conditional confirmation of a caller’s utterance based on a confidence threshold.

    Here is a hypothetical example, where the confidence threshold is set between 75 and 85% System: “How may I help you?” Customer: “I need to track my package” Confidence factor = 89% (above range). The system proceeds to the next prompt in the WISM...
    about 1 year ago in  0 Under review

    API to list user message

    We need help understanding why the API listed here is not returning the desired result where the admin needs to see user message https://developer.ibm.com/apis/catalog/watsonorchestrate--custom-assistants/api/API--watsonorchestrate--ibm-watsonx-or...
    about 1 year ago in  1 Needs more information

    Bring Watson SaaS services to Canada

    Have the Waston Services hosted in Canada to address data residency.
    over 2 years ago in  0 Not under consideration

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