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All ideas

Showing 312 of 312

Improve OpenAPI Error Handling during Skill Import

Let's consider a practical example related to the OpenAPI error handling during skill import: Scenario: 1. Current System Behavior: - You're adding a skill from a file or importing it. - If there's any error in the OpenAPI, the system simp...
almost 2 years ago in  1 Not under consideration

Support connector for RDB

We would like to manage conversation history using RDB, but it is not supported by the standard connector. Since this request is likely to come up from other customers as well, I would like it to be supported.
7 months ago in  3 Not under consideration

Generative AI Chinese Support on-prem

( https://www.ibm.com/docs/en/watsonx/watson-orchestrate/current?topic=notes-supported-languages ) 1)Generative AI Chinese Support, it is first priority. If we can’t use Generative AI in wxo, it is not technologically advanced product. We need to ...
7 months ago in  3 Functionality already exists

Ability to transform a plain text into an HTML-formatted email + upload inline attachments from a local source

Ability to transform a plain text into an HTML-formatted email content in WxO forms. This process involves taking the unstyled text and applying HTML tags to it to create a structured and visually appealing email layout.
about 1 year ago in  2 Future consideration

Support for global variables in Workflow automation which are accessible within a for each loop

Updating a template with placeholders while loop through a list of string and retaining the updated state of the template (where it is appended with a text at every iteration). Foreach in the workflow automation allows the user to access the inner...
about 1 year ago in  0 Not under consideration

Integration of Open API Builder into the agent builder

Currently, there are plans to introduce an open API builder in Watson Orchestrate for creating and designing open APIs or skills tools. In addition to that I propose the integration of the OpenAPI builder into the skill catalog. This addition, alo...
almost 2 years ago in  2 Not under consideration

Analytics: Analysis of Unsuccessful Conversations

○ Request: ability to categorize unsuccessful chatbot conversations. ○ Details: This involves analyzing conversations where the chatbot failed to resolve the user's issue. These conversations to be categorized based on the reason for failure (e.g....
7 months ago in  0 Planned for future release

Analytics: Measure the Ticket Deflection Data

○ Request: measure how the chatbot is reducing the number of support tickets. ○ Details: This involves quantifying the chatbot's impact on ticket volume. See data that shows how the chatbot has reduced the number of tickets that would otherwise ha...
7 months ago in  1 Planned for future release

Analytics: Integration with Case Management System

○ Request: integrate data from case management systems like ServiceNow. Specifically, he wants to upload data (e.g., via CSV) to compare ticket volumes before and after chatbot implementation. ○ Details: be able to upload historical ticket data fr...
7 months ago in  2 Not under consideration

Analytics: Knowledge Base Utilization Metrics

○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries. ○ Details: This involves tracking wh...
7 months ago in  0 Not under consideration

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