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All ideas

    Showing 346 of 346

    Support connector for RDB

    We would like to manage conversation history using RDB, but it is not supported by the standard connector. Since this request is likely to come up from other customers as well, I would like it to be supported.
    9 months ago in  3 Not under consideration

    Generative AI Chinese Support on-prem

    ( https://www.ibm.com/docs/en/watsonx/watson-orchestrate/current?topic=notes-supported-languages ) 1)Generative AI Chinese Support, it is first priority. If we can’t use Generative AI in wxo, it is not technologically advanced product. We need to ...
    9 months ago in  3 Functionality already exists

    Analytics: Analysis of Unsuccessful Conversations

    ○ Request: ability to categorize unsuccessful chatbot conversations. ○ Details: This involves analyzing conversations where the chatbot failed to resolve the user's issue. These conversations to be categorized based on the reason for failure (e.g....
    10 months ago in  0 Planned for future release

    Analytics: Measure the Ticket Deflection Data

    ○ Request: measure how the chatbot is reducing the number of support tickets. ○ Details: This involves quantifying the chatbot's impact on ticket volume. See data that shows how the chatbot has reduced the number of tickets that would otherwise ha...
    10 months ago in  1 Planned for future release

    Analytics: Integration with Case Management System

    ○ Request: integrate data from case management systems like ServiceNow. Specifically, he wants to upload data (e.g., via CSV) to compare ticket volumes before and after chatbot implementation. ○ Details: be able to upload historical ticket data fr...
    10 months ago in  2 Not under consideration

    Analytics: Knowledge Base Utilization Metrics

    ○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries. ○ Details: This involves tracking wh...
    10 months ago in  0 Not under consideration

    Analytics: Guidance for Improvement

    ○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories). ○ Details: This is about diagnostic information. The...
    10 months ago in  0 Planned for future release

    Visibility of Citation in response

    RelayBot - citation - if response big/hidden.
    10 months ago in  2 Not under consideration

    Add GraphQL API support

    WO supports importing APIs documented with the OpenAPI specification as skills. I need to use a GraphQL API and noticed that it doesn't appear to be possible to import this type of API. GraphQL APIs are self-documenting so they don't have accompan...
    over 2 years ago in  1 Not under consideration

    Provisioning APIs for Speech to Text and Text to Speech Library (under Premiun Plan)

    The provisioning of the Premium Plan is a manual process. On EA side, before the request makes its way over to you, the following happens: - Game titles start to create a new project and reach out to us to provision these instances - Jira Ticket -...
    10 months ago in  0 Not under consideration

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