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Showing 35

Analytics: Measure the Ticket Deflection Data

○ Request: measure how the chatbot is reducing the number of support tickets. ○ Details: This involves quantifying the chatbot's impact on ticket volume. See data that shows how the chatbot has reduced the number of tickets that would otherwise ha...
8 months ago in  1 Planned for future release

Analytics: Guidance for Improvement

○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories). ○ Details: This is about diagnostic information. The...
8 months ago in  0 Planned for future release

Consecutively claim task from chat window.

Allow users to execute tasks on the chat screen without having to return to the task list when user tasks are assigned consecutively. Define an option in the activity settings to set whether or not to Claim tasks consecutively. and If this setting...
almost 2 years ago in  1 Planned for future release

Multi-Prompt Execution Option In AI-Guided Action

Allow for chained multi-prompt execution in AI-Guided Actions, where the next prompt/step receives the output of the previous one and continues processing to enable more complex prompt outputs.
9 months ago in  0 Planned for future release

Availability of Ukrainian Language Support in Watson Speech-to-Text API

The world's security is in crisis now. We want to help even a little with the power of IT. Among them, I think that the support of Ukrainian by Speech to text will be a big help. We have begun offering tools to translate the results of Japanese vo...
over 3 years ago in  3 Planned for future release

Customer feedback dashboard or support routing to custom dashboard

Either provide customer feedback dashboard or support routing of the customer feedback from wxO to embedding teams' custom dashboard. The ask is to provide a way to have a customer feedback dashboard for PM & Dev to analyze. It can potentially...
about 1 year ago in  1 Planned for future release

Permanent way for increasing resources for speech-cr-stt-am-patcher deployment

Client need to apply speech patches every time Speech service upgrade issue(requires uninstall and install). To reduce the effort, client log tickets to get a permanent way tor speech patches. We get response from Speech team: Unfortunately there ...
over 1 year ago in  0 Planned for future release

Enhancing Error Handling to Accommodate Text-formatted Responses

In the existing Watson Orchestrate framework, our error handling mechanism is adept at parsing JSON data. However, a potential enhancement lies in addressing scenarios where the response is received in text format. Introducing a comprehensive solu...
almost 2 years ago in  1 Planned for future release

Allow metadata to be saved with custom language models

We need to create and manage custom language models for a potentially large number of different clients. We would like to be able to save metadata with a custom language model that would help us to identify things like what client account the cust...
over 4 years ago in  0 Planned for future release

Help with audio file slicing

Currently I can submit a word or phrase with an audio file and receive back the time code of the word or phrase. We need the time codes of the periods, question marks, and exclamation marks. In other words, we want to upload a transcript with the ...
about 5 years ago in  2 Planned for future release

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