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ADD IDEA

All ideas

    Voice support for Norway, Sweden, Finland, Poland, Denmark

    Nordic countries need voice support. Maybe you could use AI!
    over 1 year ago in  0 Under review

    End Chat Confirmation UI: No/Yes

    The End Chat window UI has the No selection before the Yes selection. This is opposite of all other similar selections on ups.com and is contrary to our design standards as per UX.
    over 1 year ago in  0 Under review

    Support connector for RDB

    We would like to manage conversation history using RDB, but it is not supported by the standard connector. Since this request is likely to come up from other customers as well, I would like it to be supported.
    over 1 year ago in  3 Not under consideration

    Generative AI Chinese Support on-prem

    ( https://www.ibm.com/docs/en/watsonx/watson-orchestrate/current?topic=notes-supported-languages ) 1)Generative AI Chinese Support, it is first priority. If we can’t use Generative AI in wxo, it is not technologically advanced product. We need to ...
    over 1 year ago in  3 Functionality already exists

    Analytics: Analysis of Unsuccessful Conversations

    ○ Request: ability to categorize unsuccessful chatbot conversations. ○ Details: This involves analyzing conversations where the chatbot failed to resolve the user's issue. These conversations to be categorized based on the reason for failure (e.g....
    over 1 year ago in  0 Planned for future release

    Analytics: Integration with Case Management System

    ○ Request: integrate data from case management systems like ServiceNow. Specifically, he wants to upload data (e.g., via CSV) to compare ticket volumes before and after chatbot implementation. ○ Details: be able to upload historical ticket data fr...
    over 1 year ago in  2 Not under consideration

    Analytics: Knowledge Base Utilization Metrics

    ○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries. ○ Details: This involves tracking wh...
    over 1 year ago in  0 Not under consideration

    Analytics: Guidance for Improvement

    ○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories). ○ Details: This is about diagnostic information. The...
    over 1 year ago in  0 Planned for future release

    Visibility of Citation in response

    RelayBot - citation - if response big/hidden.
    over 1 year ago in  2 Not under consideration

    Provisioning APIs for Speech to Text and Text to Speech Library (under Premiun Plan)

    The provisioning of the Premium Plan is a manual process. On EA side, before the request makes its way over to you, the following happens: - Game titles start to create a new project and reach out to us to provision these instances - Jira Ticket -...
    over 1 year ago in  0 Not under consideration

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