Shape the future of IBM watsonx Orchestrate


This is the IBM Automation portal for IBM watsonx Orchestrate. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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All ideas

Showing 92

Analytics: Analysis of Unsuccessful Conversations

○ Request: ability to categorize unsuccessful chatbot conversations. ○ Details: This involves analyzing conversations where the chatbot failed to resolve the user's issue. These conversations to be categorized based on the reason for failure (e.g....
3 months ago in  0 Under review

Analytics: Measure the Ticket Deflection Data

○ Request: measure how the chatbot is reducing the number of support tickets. ○ Details: This involves quantifying the chatbot's impact on ticket volume. See data that shows how the chatbot has reduced the number of tickets that would otherwise ha...
3 months ago in  1 Under review

Analytics: Integration with Case Management System:

○ Request: integrate data from case management systems like ServiceNow. Specifically, he wants to upload data (e.g., via CSV) to compare ticket volumes before and after chatbot implementation. ○ Details: be able to upload historical ticket data fr...
3 months ago in  1 Under review

Analytics: Parent Child Chatbot Routing Accuracy

○ Request: For the unified bot, track the accuracy of routing requests to the appropriate child bots. ○ Details: In a unified bot setup, the system routes user queries to different specialized "child bots" (e.g., an ERC bot or an IT bot). Bhaskar ...
3 months ago in  1 Under review

Analytics: Knowledge Base Utilization Metrics

○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries. ○ Details: This involves tracking wh...
3 months ago in  0 Under review

Analytics: Guidance for Improvement

○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories). ○ Details: This is about diagnostic information. The...
3 months ago in  0 Under review

(WxOR6) Multi-tenant agents with user namespace isolation with deployment rings

Consider automation service providers delivering well known business processes to multiple clients, ex: “order to cash” (O2C). The service provider want to develop one standardised O2C digital agent, A, to deliver the O2C service to multiple enter...
about 1 year ago in  1 Under review

Analytics: Metrics for Chatbot Success

Request: know the percentage of requests that the chatbot successfully resolves. Details: This involves measuring the chatbot's ability to provide a complete and satisfactory answer or solution to a user's query. It goes beyond simply providing a ...
3 months ago in  0 Under review

Data validation in a skill when data source is a list uploaded from excel/csv

Hi Team, We would like to see an data validation option provided for a list data uploaded through an excel file. Following are the possible validations that could warn user when an incorrect is being uploaded Validation during file upload: A skill...
9 months ago in  0 Under review

Enable to personalize the display of items in columns

Our system encompasses more than 60 input fields, with a mix of read-only and editable options, permitting the Watson user to input and submit data. Would it be practical to arrange these fields in a tailored table with three columns, or might the...
10 months ago in  0 Under review

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